Social Frequently Asked Questions

That is a big question with a wide range of answers. Vehicle size, number of hours and distance of travel will all impact pricing. Our Chauffeured limousine services can range anywhere from $60-$200 per hour depending on the details. Airport and daily transfer services are often priced flat rate and according to the details provided. However, the Brentwood Livery goal is to reduce planning workload and provide the opportunity to decompress or be productive while we handle the stress. Our aim being to provide an unforgettable experience where value exceeds expense.

When hiring a limousine service you should consider not only the price but the type of experience you expect to enjoy. The price you pay should include positive engagement in everything from the booking details to follow up to ensure your delight. Much like renting a hotel room, price will reflect the level of service and amenities. However, differing from the comfort of a hotel room bed you are potentially trusting someone with your safety, confidential information and the potential success of a once in a lifetime experience. Shopping simply by low price means compromises in the reliability and cleanliness of a vehicle or sacrifices in the concierge chauffeured experience.

Brentwood is based in the Waterloo Region and most of our events usually start or finish within a 45 minute radius. However, we are mobile and have been asked to travel up to 2 hours outside the region.

If you need to accommodate one person in one vehicle or 100’s, even 1000’s in multiple vehicles we have the ability to solve your challenge.
Visit our fleet page to choose a preferred vehicle. Large or multifaceted events will be customized by an event specialist on our team and managed thoroughly as required.

Your event is too important to just trust to anyone who says they are in the transportation business. We believe our team are uniquely trained to the highest service levels and we provide confirmation and extra follow up to ensure your event is setup and carried out correctly for the best possible experience. Showing up on time in the correct, clean and well maintained vehicle is just the beginning of what will be your unforgettable experience with Brentwood.

The most efficient way to get a proposal started is to use our custom web form and complete all the required information. Once received Brentwood will assign an experienced and appropriate team member to create a customized quotation.

Click here to start your quote request.

Yes. Our vehicles, our chauffeurs and our business meet and exceed all requirements in terms of licensing, vehicle safety and insurance.

All Brentwood all chauffeurs are vetted, screened and have completed a four part hiring process with more than 30 hours of rigorous training. Training includes in class, in car and ride along instruction. Our event trained chauffeurs have received some of the highest levels of training and specialized instruction before they are entrusted with your occasion. Be assured that your Concierge Chauffeur has completed advanced training, is experienced and has been tested to prove they can consistently meet the company standards before they are approved to serve you for your unforgettable event.

Please do. We strongly encourage a site visit with any limousine provider you are considering. We welcome the opportunity to meet with you to discuss your event details. Visiting our showroom in person also allows for you to meet our team and choose your preferred vehicle. Our clients have found that visiting our showroom has certainly helped them see our difference in care and attention to detail.

Please PRE-arrange an appointment to meet with our reservation team. We want to make sure a specialist is available to consult and the right vehicles are available for you to view. Our reservationist office hours 9am – 5:30pm, Monday – Friday. Call (519) 741-5700 or 1-877-741-5700 or email to book your appointment today.

The earlier the better. Availability varies depending on the season, day of week, time of day and vehicle of choice. Clients requesting larger capacity vehicles typically book earlier than those requiring smaller capacity vehicles. There are fewer larger capacity vehicles available and they require the highest level training and licensing to operate. However, it’s always worth contacting us, even at the last minute.

Yes. A deposit of 50% is necessary to secure your booking. Within 30 days of your booked date the deposit is non-refundable.

We accept cash, email transfers, cheque, Visa or MasterCard.

We’ll do everything we can to accommodate any changes you may require to our service. We want your event to be sensational and as stress free as possible. Revisions may affect pricing and our deposit and cancellation policies will apply.

The unexpected happens. We expect changes. We will make every effort to work with changes to your itinerary, subject to availability. If you exceed your contracted period overtime charges may apply.

Within 30 days of your booked date Brentwood Livery reserves the right to retain a 50% non-refundable deposit. In the event of a cancellation within 24 hours of your reserved time we reserve the right to collect or process 100% of the estimated charges.

Brentwood does not require a gratuity. However, most clients request that a gratuity be included on their bill. The industry standard is 15% – 20%.

No. We do not have any hidden surcharges or fees. We do have some terms and conditions for you to agree to that cover situations such as damage or excessive clean up.

You are responsible for any damages you cause to a vehicle during the reservation. Of course, we don’t expect you to be white glove clean during your trip, that’s our thing, but sickness or excessive clean up will result in a sanitation fee.

Yes. We can send e-receipts or print them if you pay cash. Your booking confirmation will always include all payments and outstanding balance.

It depends on the vehicle and package you choose. All vehicle amenities are listed per vehicle. However, in a specialty vehicle you can expect glassware, juice, pop, ice, an inverter upon request, an audio visual system (vehicle dependent), luxury seating and remarkable lighting.

Click here to browse our fleet for more details.

With our guaranteed On-Time service we aim to arrive 10 minutes before your scheduled pickup.

Yes. We can provide you with your chauffeurs contact number 2 hours before the event.

Brentwood provides a confirmation email at the time of booking and system generated reminder notices 24 hours and 2 hours in advance of your scheduled pickup date/time.

Alcohol consumption, smoking and drug use are prohibited by law. Any fines, charges, legal costs or cleanup expenses resulting from its use will be paid for by the client. We have a “No Alcohol” policy in our agreements due to the inherent liability. Be responsible, be safe, and enjoy the chauffeured service.

You certainly may. Our reservations are typically dedicated consecutive hour packages and it’s your private vehicle to enjoy for your event. If you have two separate trips booked with our company please confirm with the chauffeur and/or office before leaving belongings in the vehicle.

Absolutely. Our vehicles have fully equipped sound and video suites. See our fleet page for individual vehicle specs

No. All of Brentwood’s vehicles are non-smoking.

Yes. We treat them like any of your other guests. The contract agreement still applies for damages to the vehicle.

Yes. We treat it as a billing per hour trip from start to finish.

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