Wedding Cancellation Policy
Within 7 days from the date of booking Brentwood Livery will refund 100% of the deposit in good measure.
On the Eighth day from the date of booking Brentwood Livery reserves the right to retain the 50% non-refundable deposit previously paid.
Payment is due 14 days prior to the date of service. Within 7 days of the wedding reservation no refund is applicable.
Corporate and Social Event Cancellation Policy
Upon cancellation within 30 days of the date of reservation Brentwood Livery reserves the right to retain the 50% non-refundable deposit.
Upon cancellation within 24 hours of the reservation time Brentwood Livery reserves the right to collect/process 100% of the estimated charges for the reservation
Airport Cancellation Policy
A $15.00 fee will apply to any client directed itinerary time changes within 24 hours of the scheduled reservation (rescheduling of the reservation is based on availability)
The vehicle will wait in the airport compound for 60 minutes after the airplane has been declared landed before wait charges will take effect
Waiting time fees
Sedan is $15.00/half hour
Limousine is $30.00/half hour
A grace period of 15 minutes will be allowed if client contacts our office within 75 minutes of declared landing time.
After the chauffeur has waited at the airport compound for 2hrs with no communication from the client, a “No Show” will be declared and the vehicle will return to base
A “No Show” will be charged at full rate plus applicable wait fees
A Cancellation within 7 days from the date of booking (if the service is not within that 7 days) will not be charged a cancellation fee.
An airport reservation cancelled within 24 hours of the reserved service will be charged at 50%
A reservation cancelled after the vehicle has been dispatched (approx. one hour before flight arrival) will be charged full rate.